5-7 business days processing on “ready to ship” (RTS) items. Please allow 5-7 business days processing on Pre-order RTS dates as well.
Mixed carts: If you have RTS and pre-orders (items with future dates in the title) in the same cart, you will be charged shipping for each preorder future date and the current RTS items. This allows you the convenience of making one purchase for all your items. RTS items will ship first and then the preorder items based on there RTS date and processing time. When you receive your first package it will only include items that were currently ready to ship. All other items on the packing slip will be circled to ensure that we are aware that you do NOT have them included in this package, but that they will be shipping at their stated future ready to ship date indicated in the title within the AYCS processing time frame.
NOTE: We are not accountable for shipping delays due to USPS, UPS, or any other carrier. We have no control over their schedules and delays. AYCS is a complete and separate entity. (Please be aware that the owners of AYCS are in communication with our local and state level postal representatives and we bring any and all issues to them on your behalf)
All sales are final.
Custom prints ordered through the AYCS website are subject to copyright and trademark art review. We will not print these items knowingly. AYCS, LLC is held harmless for any designs that are submitted.
It is your responsibility as the customer to inform the design team of urgent requests or rush orders. This information can be placed in the notes section at the time of submission. Prints that are needed expeditiously will be subject to a $40.00 rush fee. Plastisol prints cannot be rushed due the production time required.
Custom prints are subject to refunds or reprint if the errors are caused by manufacturer/printing errors.
It is strongly encouraged that you do not choose standard shipping on your custom orders. USPS has been notorious for having significant delays and this is not anything that AYCS has any control over as we are a completely separate entity. We are not responsible for postal delays, and must follow appropriate protocol for reshipment of custom prints.
Full design services require 3 examples of fonts and an example of imagery supplied by you to our design team in order for them to create a graphic design for print. It is not our design teams responsibility to provide creative direction for prints that we are unable to use on our AYCS website. All text and word phrase for the design you are wanting must be provided. ( we will not create your phrases for your art for you)
Custom Print Pricing is per design and cannot be stacked.
Print As Is orders will be printed exactly as uploaded, only designs that measure over the Adult Size standard of 11x11" will be sized down.
AYCS does not offer refunds unless applicable. Refunds will be at the discretion of AYCS management and will only be considered if a print has printer’s defect. Prints that are pressed on shirts are not eligible for refunds and AYCS will not be held liable for the cost of materials (i.e.: shirts, canvases, bags etc.…) We highly recommend that you purchase additional prints and test on scrap fabric if you are unfamiliar with your heat press machine and our screen print transfers/DTF transfers. Refunds if applicable will be processed within 24-72 business hours.
AYCS Order Protection:
Covers lost or damaged packages only. Packages that track delivered will not be reshipped. Please provide a secure location for packages to be shipped to.
Orders will be reshipped only if:
- They have not arrived or showed movement within 7 business days after the customers chosen shipping rate/speed. USPS Standard shipping time frame is 3-5 days, Priority shipping time is currently 2-3 days, etc.
- Damaged beyond usefulness. (This does not include bent packages where the screens are not visibly damaged.) All of AYCS products are durable and slight ruffled/bent corners of our screen print transfers do not affect the final product.
If your package is reshipped and you are sent a return label for the items assumed lost and that original shipment is delivered after your reshipment has been processed, you are responsible for returning those items. Failure to do so will result in you being charged for the items not returned. If you fail to pay the invoice for the kept items, then we will take the appropriate steps to ensure payment is received.
For lost packages with USPS Priority shipping. You may be entitled to an insurance claim through USPS of $50.00 to $100.00.
Lost package link: https://www.usps.com/help/missing-mail.htm
All items drop shipped are considered fulfilled by AYCS when they leave our facility (typically 5-7 business days or sooner) from the time you pay your invoice. Shipping rates and carriers are chosen by you (USPS, UPS, etc.). AYCS cannot guarantee shipping times or delays. Any items lost in transit or misplaced by a carrier must be reordered to be reshipped. Please expect that some packages are bound to be misplaced by the mail carriers. This is inevitable, please build these costs into your retail and shipping costs.
Defective products: All items fulfilled by AYCS are guaranteed to be free of major defects. Our team places your customers items through a detailed quality control process to ensure that your customers are happy. Should we let an item out the door that has a major flaw, we will stand behind you and re-ship affected item to your customer at our expense.
Monday - Friday 8am-5pm CST
Closed major holidays
Customer Service Hours:
Monday - Friday 8am-5pm CST
Saturday – 8am-2pm CST